Casework forms a huge part of a councillor’s workload. In different areas, the type of casework will vary as particular local issues come up. However, there are basic principles in the way that we approach casework that can help us to be both effective and efficient. This webinar will cover the way that we receive and record casework and then how we process it. Having a robust system in place allows us to track progress as well as seeing how issues have developed over time.
The webinar will also look at how we report back to residents. This is a crucial part of casework and shouldn’t be overlooked – in order the get the credit for our hard work, we need to make sure that people know what we have done. Here, we will look at opportunities not only to feedback to individual residents who have raised an issue but also to a wider group of people who are also affected. This can be a useful tool in developing local campaigns and engaging with more of our residents.
This session will be delivered by Cllr Tim Pickstone, Chief Executive of ALDC, Leader of the Liberal Democrats on Bury Council and now in his 19th consecutive year as a councillor.
The session is for ALDC members-only, free and it will last for about 45 minutes.
It will be held at two times on Tuesday 3 September: 12.30pm and 5pm.